Last updated: August 2026
This page explains how to delete your Gebeya account and personal
data, what deletion removes, and the limited records we are required to
keep afterwards. It applies to the Gebeya app (package
com.gebeya.app).
You can delete your account yourself, from inside the app — no request to us is needed and it takes effect immediately:
Because deletion is permanent, we will not let you delete an account that still has an order in progress, an open dispute, or earnings you have not yet withdrawn. The app tells you which of these applies. Once they are settled — the order is completed, the dispute is resolved, or the balance is withdrawn — you can delete.
Deleting your account removes your profile, photo, phone number, recovery email (if you added one) and payout account details, and takes your listings off the marketplace. It also deletes your notifications, your registered devices, your usage counters, and the moderation log of any content of yours that was refused. Your sign-in is destroyed and you are signed out everywhere.
On records that other people can still see — past orders, chats and reviews — your name is replaced with “Deleted user”.
We cannot delete everything immediately. We keep certain business and financial records after an account is closed in order to meet our legal, accounting and tax obligations, to complete and evidence past transactions, and to resolve any later claims or disputes. When an account is deleted, the underlying transaction, payment and log data — order amounts and dates, our commission, payment and refund references, and withdrawal records including the bank or mobile-money provider name, account holder name and the last four digits of the account number — is moved into a restricted financial archive that is not part of the app. It is not visible to other users, and access is limited to authorised staff and to lawful requests from a regulator, tax authority or court.
We retain it for as long as we are required to under applicable Ethiopian law and for the accounting and tax purposes above, and delete it once it is no longer needed for them. Where the exact retention period required by law is not yet certain, we keep the record until we can confirm the requirement rather than delete it prematurely. This mirrors our Privacy Policy.
If you have lost access to your device or cannot sign in, you can ask us to delete your account for you. Email support@gebeyaet.com from a contact we can tie to your account, and tell us the phone number you registered with. We will verify that the account is yours before deleting it, and the same rules above apply — what is removed, and the limited financial records we are required to keep.
Questions about account or data deletion: support@gebeyaet.com. For privacy-specific questions, privacy@gebeyaet.com.